Your convenience is at the forefront of our pick-up and delivery service. We invest heavily into training our staff, effective technology, and stable equipment to ensure our pick-up and delivery service meets and exceeds your expectations. Our standard turnaround time is 3 business days.
When you sign-up for your first pick-up, simply fill a clean plastic bag with the clothing you would like cleaned. Anything you would like washed in a washing machine, dried in a tumble dryer and then folded should go into its own plastic bag(s). Anything you would like cleaned, pressed and returned on a hanger should go into a separate plastic bag(s). If you have items that require special care, such as air drying or special spotting, please place these items into another separate plastic bag with an accompanying note.
Next, we will pick-up your order at address you selected when we are in your area between 8AM and 5PM. There is no need for you to be present during your pick-up or delivery, just leave your bags outside. If you choose to be present, we can meet you at your front door or outside of your building. We will call you when we are a few minutes away from meeting you. For more detailed information about pick-up from a work location or apartment complex, please see our FAQ, I live in an apartment complex. How does pick-up and delivery work? and I work in an office or enclosed space. How does pick-up and delivery work?
When your order arrives at our cleaning facility, we will check-in your items and you will receive an automated email that details your laundry and dry cleaning items that we checked-in. This email is usually sent within 4 – 24 hours after pick-up and will contain the price to clean each item; applicable discounts, taxes, and credits; and the total amount. This amount will be automatically charged to your credit card 24-48 hours before delivery.
Finally, it is time to deliver your fresh, clean clothes. Your order will be delivered when we are in your area between 8AM and 5PM on the date you scheduled. There is no need for you to be present during delivery, but as always we are happy to meet you in-person.
Dry cleaning and laundered shirts are delivered on hangers in a plastic bag. If available, we will hang your order on a special door hook that is specifically designed for dry cleaning and laundered shirts delivery. Wash-Dry-Fold Laundry is delivered in plastic bags that are enclosed in paper bags with handles. Shortly after delivery you will receive an email confirmation with the items delivered and the total amount that was paid.
With your first delivery, we will provide personal, reusable laundry and dry cleaning bags to be used on future pick-ups.