Do I need to be present during my pick-up or delivery time?

 In

There is no need for you to be present during your pick-up or delivery time. Just let us know where you would like us to pick-up and deliver your laundry in the order notes field when placing an order online or via our mobile app.

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In what should I give you my dirty clothes for the first pick-up?

For your first pick-up, simply fill a clean plastic bag with the clothing you would like cleaned. A tied grocery bag works well for small orders and a clean trash bag is great for larger orders.

Anything you would like washed in a washing machine, dried in a tumble dryer and then folded should go into its own plastic bag(s). The price of your order is based on the bag size filled as listed below.

  • Kitchen trash bags (10 – 15 gallons) are equivalent to a 25 LB Gopher Laundry bag.
  • Semi-full large trash bag (i.e. half-full 30-gallon trash bag) is equivalent to a 35 LB Gopher Laundry bag.
  • Full large trash bag (30 gallons) is equivalent to a 25LB + 35LB Gopher Laundry bag.

Anything you would like cleaned, pressed and returned on a hanger should go into a separate plastic bag(s). If you have items that require special care, such as air drying or special spotting, please place these items into another separate plastic bag with an accompanying note.

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I live in an apartment complex, how does pick-up and delivery work?

We have relationships with many Twin Cities apartment complexes that allow us to pick-up and deliver to the front office or concierge. We also have 24/7 lockers in many apartment complexes throughout the Twin Cities.

If there is no front office, or if your apartment complex does not allow this activity, we can meet you at your door or outside of the building to pick-up and deliver. Just let us know in the order notes field when placing your order online or in the mobile app.

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I work in an office or enclosed space, how does pick-up and delivery work?

We have relationships with many Twin Cities workplaces that allow us to pick-up and deliver to the front office or concierge. We also have 24/7 lockers in many workplaces throughout the Twin Cities.

If such a relationship does not exist, we can meet you in-person to pick-up and deliver, or we can pick-up and deliver to a central location such as a mailroom or breakroom. Just let us know in the order notes field when placing your order online or in the mobile app.

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Some of my items require special care. How do I let you know?

Please place these items into a separate plastic bag with an accompanying note. Place the plastic bag and note inside your Laundry Doctor bag and we will give these items the care and attention you requested. Please note that we charge $2.99 extra per item that requires handwashing or air-drying.

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Do I need to separate my laundry?

Anything you would like washed in a washing machine, dried in a tumble dryer and then folded should go into its own plastic bag(s). Anything you would like cleaned, pressed and returned on a hanger should go into a separate plastic bag(s). If you have items that require special care, such as air drying or special spotting, please place these items into another separate plastic bag with an accompanying note. From there, our trained professionals sort, pre-treat stains, dry clean or wash & fold, and package your clothing for you.

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