Terms of Service
PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS OF USE BEFORE USING THELAUNDRYDOCTOR.COM OR ANY OF THE SERVICES AND WEBSITES
Welcome to The Laundry Doctor!
These terms and conditions (“Agreement”) apply to Laundry Doctor, LLC. (“Laundry Doctor”) website (thelaundrydoctor.com) and any related mobile website, application, and/or selected other domains, existing or future, content, products and services (collectively, the “Services” or “Service”). As used in this Agreement, “Laundry Doctor,” “we,” “us,” or “our” shall mean Laundry Doctor, LLC.
If you do not agree to this Agreement, please do not access or use the Services.
As a condition of this Agreement, you further acknowledge that we may, in our sole discretion, modify this Agreement at any time without prior notice. All modifications to this Agreement will be effective immediately upon our posting of any modifications to this public location. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Agreement, as amended. You affirm that you will review this Agreement periodically, so that you are aware of any and all modifications made to this Agreement.
Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms, if any, will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Agreement for the purposes of the applicable Services. Supplemental terms shall prevail over the terms of this Agreement in the event of a conflict with respect to the applicable Services.
Laundry Doctor is an on-demand laundry and dry cleaning pick-up and delivery service that enable users to schedule pick-up and delivery using Laundry Doctor’s website (herein referred to as “Website”) which is provided as part of the Services. After scheduling the reservation using the Website, a third party, which is an independent contractor working with Laundry Doctor (“Third Party Contractor”), will pick up and deliver the user’s laundry and dry cleaning order.
The Services, including, but not limited to, the text, content, photographs, images, video, audio, graphics, and any software (including any files or images incorporated in or generated by the software, or any data accompanying the software) available on or through the Services, or contained in the Services (“Materials”) are owned and operated by Laundry Doctor. The Services and the Materials are protected by copyright, trademark, trade dress, domain name, patent, trade secret, international treaties and/or other proprietary rights and laws of the United States and other countries.
Except as otherwise indicated in the Services and except for the trademarks, service marks and trade names of other companies that are or may be displayed in the Services, all trademarks, service marks, trade dress and trade names are proprietary to Laundry Doctor.
By accessing and using the Services, you acknowledge and agree to abide by all applicable intellectual property laws, as well as any additional notices or restrictions contained in this Agreement.
No Materials from the Services and Website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except that you may download one copy of the Materials on any single computer for your non-commercial use only, provided that you keep intact all copyright and other proprietary notices. Modification of the Materials or unauthorized use of the Materials for any other purpose is a violation of The Laundry Doctor’s trademark, copyright, trade dress and other proprietary rights. The use of any such Materials on any other site or networked computer environment is prohibited unless approved in advance and in writing by Laundry Doctor.
In the event that you download any software from the Services, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) is non-exclusively licensed to you by Laundry Doctor. Laundry Doctor does not transfer title to the Software to you. Laundry Doctor retains full and complete title to the Software, and all intellectual property rights therein. You shall not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form.
Nothing contained in the Services should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of the Materials or proprietary content without the express written permission of The Laundry Doctor or such other party as may own the proprietary rights.
Subject to your compliance with the terms of the Agreement, Laundry Doctor grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferrable license to: (i) access and use the Website on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related Materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by Laundry Doctor and Laundry Doctor’s licensors.
USE OF THE SERVICES
In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 13 years of age to obtain an Account. Account registration requires you to submit to Laundry Doctor certain personal information, such as your name, address and mobile phone number, as well as at least one valid credit, debit, or bank card (“Payment Card”). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired Payment Card on file, may result in your inability to access and use the Services or Laundry Doctor’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and, as such, you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Laundry Doctor in writing, you may only possess one Account.
The Service is not available for use by persons under the age of 13. You may not authorize third parties to use your Account, and you may not allow persons under the age of 13 to use the Services unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes. In certain instances Laundry Doctor or a Third Party Contractor may require you to provide proof of identity to access or use the Services, and you agree that you may be denied access or use of the Services if you refuse to provide proof of identity.
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Website and any updates thereto. Laundry Doctor does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
When creating an Account, you have the opportunity to opt-out of electronic communication from Laundry Doctor. If you do not opt-out, you agree that the Services may send you informational electronic communication that includes email and text (SMS) messages from time to time as part of the normal business operation of your use of the Services. You may opt-out of receiving emails and text (SMS) messages from Laundry Doctor at any time by sending a request to email@example.com. You may also opt-out following the directions within each email and text (SMS), which are typically displayed at the bottom of the communication.
Laundry Doctor may, in Laundry Doctor’s sole discretion, create promotional codes that may be redeemed for discounts, Account credit or other features or benefits. These promotional codes are subject to terms that The Laundry Doctor may establish on a per promotional code basis (“Promo Codes”).
You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public, unless expressly permitted by Laundry Doctor, in advance in writing; (iii) may be disabled by Laundry Doctor at any time for any reason without liability to Laundry Doctor; (iv) are not valid for cash; and (v) may expire prior to your use. Laundry Doctor reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Laundry Doctor determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.
Unless otherwise stated, the minimum price order is $10.00, after all discounts and before taxes. If your order does not meet the minimum price order, you agree to pay a service fee that is equal to the difference between the minimum price order and the amount due for services rendered. The minimum order price is cited on Laundry Doctor’s website and may change from time to time without prior written notice.
We focus on providing your garments dedicated and focused care to provide quality cleaning, safety to your garments and your satisfaction with our Service. We also reserve the right to refuse any garment at Laundry Doctor’s sole discretion.
We do our best to prevent any damages to your garment but we cannot guarantee against color loss, bleeding or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears. For any items deemed damaged, Laundry Doctor at it’s discretion may reimburse you by paying up to ten (10) times the charge for cleaning the item in which the damage occurred regardless of brand, price or condition of the garment. Please note that should damage to the garment arise from following the garment’s indicated care instructions, Laundry Doctor is not liable for any reimbursement for the damaged item.
Any damaged items must be reported to firstname.lastname@example.org and inspected by an authorized Laundry Doctor representative within seven (7) days from date the damaged item was returned to you by Laundry Doctor. Inspection may happen through digital photos or in-person.
Any lost item must be reported within seven (7) days of the delivery of the garments to email@example.com. All claims are reviewed on a case-by-case basis. Items are considered lost twenty (20) days after the initial claim has been made. Any reimbursement for an item deemed lost by Laundry Doctor shall be limited to and shall not exceed ten (10) times the charge for cleaning the lost item regardless of brand, price or condition of the garment.
While we check all garments for loose items prior to dry cleaning or laundering items, Laundry Doctor take does not take responsibility for any loose items lost when submitted in a Laundry Doctor bag, such as watches, jewelry, cufflinks, etc.
As part of the service, Laundry Doctor will provide you a personal reusable Wash-Dry-Fold Laundry Bag(s) and/or Clean-Press-Hang Garment Bag(s). These are to be used to pack your garments bound for pick-up and cleaning by Laundry Doctor.
Anything you would like cleaned, pressed and returned on a hanger should go in the blue Clean-Press-Hang garment bag. If the item can be laundered we will automatically launder it. Items that require dry cleaning will be dry cleaned. We always closely follow the instructions on the garment care tag. Any special cleaning instructions are required to be noted on your Account online or noted on notebook paper and submitted with your garments for cleaning.
Anything you would like washed in a washing machine, dried in a tumble dryer and then folded should go into your Maroon or Gold Wash-Dry-Fold Laundry bag. While we examine all items prior to cleaning to observe care tag instructions, by putting your items into the Wash-Dry-Fold laundry bag, you agree to have these items washed in a washing machine, dried in a tumble dryer and then folded. Any special cleaning instructions are required to be noted on your Account online or noted on notebook paper and submitted with your garments for cleaning.
Our goal is to provide valuable, convenient, and timely service to all of our customers and partners. Therefore, you can edit your pick-up or delivery 60 minutes before the requested time at no charge. If you change your pick-up or delivery time after this cut-off, or if we are unable to pick-up or deliver your order we may charge a “No Show Fee” of $3.99. As always, you can contact us. We always respond within 60 minutes during business hours.
We hope to provide a convenient service to all our customers and can leave orders outside residences or with an authorized representative of your residence (i.e. doorman, concierge, front office, etc.) provided the customer gives written consent. However, once delivery has been made, we will not be held responsible or liable for the loss or damage of any items. It is the customer’s sole responsibility to ensure the safety of items after delivery by Laundry Doctor.
You have an option to ask us to leave your delivery with an authorized residence agent or other location, but Laundry Doctor will not be responsible for any lost cause as a result.
BAGS FOR FIRST PICK-UP AND DELIVERY
For your first pick-up, please fill a clean plastic bag with the clothing you would like cleaned. A tied grocery bag works well for small orders and a clean trash bag is great for larger orders. Please place in separate bags items for Wash-Dry-Fold and items for Clean-Press-Hang.
Anything you would like washed in a washing machine, dried in a tumble dryer and then folded should go into its own plastic bag(s). The price of your order is based on the bag size filled as listed below.
- Kitchen trash bags (10 – 15 gallons) are equivalent to a 25 LB Laundry Doctor bag.
- Semi-full large trash bag (i.e. half-full 30-gallon trash bag) is equivalent to a 35 LB Laundry Doctor bag.
- Full large trash bag (30 gallons) is equivalent to a 25LB + 35LB Laundry Doctor bag.”
Anything you would like cleaned, pressed and returned on a hanger should go into a separate plastic bag(s). If you have items that require special care, such as air drying or special spotting, please place these items into another separate plastic bag with an accompanying note.
We do our best to return all non-clothing accessories, such as garment bags and hangers, that we received with your order pick-up. However, please note that these items are considered “non-tracked” inventory and we are unable to guarantee their return. We will not be held liable for un-returned non-clothing accessories.
Laundry Doctor reserve the right to keep records of your garments and retain, store, display or reproduce such records which may include images or photographs, and associate such records with your name or other profile information for commercially reasonable periods for archival, inventory purposes, quality control, loss prevention, and or data collection.
We may provide interactive opportunities in the Services, including, without limitation, user ratings and reviews, saved favorites and saved instructions, (collectively, “Interactive Areas”) for the enjoyment and convenience of our customers.
You represent and warrant that you are the owner or otherwise have the right to provide any information, comments, reviews, ratings or other materials or content submitted, posted or otherwise transmitted to the Services (“User Content”). In addition, in consideration of the Services accepting User Content, you hereby grant to Laundry Doctor an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sub-licensable license to use, copy, print, display, modify, edit, remove, publicly perform, translate and create derivative works from and distribute or otherwise use and reproduce User Content on the Services and in all forms of media now known or hereafter invented, including but not limited to such uses as on and in the Services throughout the world in all forms of media now known or hereafter invented in perpetuity (collectively, the “Uses”) and the right to, in Laundry Doctor’s sole option and discretion, attribute such User Content to the user submitting the User Content. In consideration of submitting User Content, you consent to the Uses of the User Content without further consideration, compensation, attribution, notification or other additional consideration and to Laundry Doctor’s disclosure of any information related to your use of the Services in any capacity in connection with Laundry Doctor’s display of your User Content on the Services. You also agree to indemnify and hold Laundry Doctor harmless from any claim or demand, including reasonable attorneys’ fees, made by any party arising out of the Uses of the User Content that you submit on our Services. You waive any rights you may have in having the User Content edited, altered or changed in any manner not acceptable to you.
Some submissions or postings by users to certain parts of the Services, including, without limitation, Interactive Areas, will be public and posted in public areas on our Websites and other media. Laundry Doctor and any contract or operational providers that conduct, operate and/or manage any portion of the Services will not be responsible for the action of any users or third parties with respect to any information, materials or content posted, uploaded or transmitted on the Services.
By participating in any of the aforementioned activities, all users agree to follow the Services standards of conduct. Laundry Doctor reserve the right to change, delete or remove, in part or in full, any postings in Interactive Areas and to terminate or suspend access to such areas of the Services for conduct that we believe, in our sole discretion, interferes with other peoples’ enjoyment of our Services. Laundry Doctor will also cooperate with local, state and/or federal authorities to comply with applicable law.
By using and accessing the Services, you agree that you will not use the Services for any unlawful purpose or engage in any use prohibited by this Agreement. You further agree that you will not use the Services in any manner that could damage, disable, overburden or impair any Laundry Doctor server, or the network(s) connected to any Laundry Doctor server, or interfere with any other party’s use and enjoyment of the Services. You may not attempt, through any means, to gain unauthorized access to any part of the Services, other account, computer system or network connected to any Laundry Doctor server.
Laundry Doctor reserves the right, in its sole discretion, to monitor any and all use of the Services.
Laundry Doctor reserves the right to seek all remedies available at law and in equity for violations of the Agreement, including the right to block access from a particular Internet address to the Services.
You understand that use of the Services may result in payments by you for the services you receive (“Charges”). Prior to delivery of your order Laundry Doctor will process payment of the applicable Charges, using the preferred payment method you designated in your Account. Laundry Doctor reserves the right to withhold, delay, or reschedule your delivery in the event that full payment for applicable charges is not received prior to delivery. You will receive an itemized receipt upon delivery of your items. This includes payment card failure, non-received payment funds, or refused check payment. Laundry Doctor reserves the right to withhold, delay, reschedule or cancel a scheduled delivery for any past-due payment on your Account.
Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by The Laundry Doctor. Any request for lower Charges or disagreement with the Charges should be addressed to Laundry Doctor by contacting firstname.lastname@example.org.
If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Laundry Doctor may use a secondary payment method in your Account, if available.
Laundry Doctor reserves the right to establish, remove and/or revise Charges for any or all aspects of the Services at any time in Laundry Doctor’s sole discretion.
Laundry Doctor may from time to time provide certain users with promotional offers and discounts that may result in different Charges for the same or similar Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you.
THE MATERIALS AND THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, LAUNDRY DOCTOR AND ITS OFFICERS, 3RD PARTY PARTNERS, DIRECTORS, EMPLOYEES, AGENTS OR REPRESENTATIVES DISCLAIM WITH RESPECT TO THE SERVICES AND THE MATERIALS HEREIN ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IT IS STILL THE USER RESPOSIBILITY TO CAREFUL READ AND INSPECT ANY SERVICE OR PRODUCT YOU PURCHASE THROUGH OUR WEBSITE UPON YOUR RECEIPT TO DETERMINE SAEFTY AND APPRORPIATENESS FOR YOUR CONSUMPTION OR USE. LAUNDRY DOCTOR DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. LAUNDRY DOCTOR DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS AND/OR THE SERVICES IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, TIMELINESS, COMPLETENESS, CURRENTNESS, OR OTHERWISE. YOU (AND NOT LAUNDRY DOCTOR) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Under no circumstances, including, but not limited to, negligence, shall The Laundry Doctor or its officers, directors, employees, 3rd party partners, agents or representatives be liable to you or any third party for any special, consequential, incidental, direct, indirect, or punitive damages or any other loss or injury that result from the use of, or the inability to use, the Services or the Materials, even if Laundry Doctor or a Laundry Doctor authorized representative has been advised of the possibility of such damages. In no event shall Laundry Doctor have any liability for damages, losses and other causes of action whether in contract, tort (including, but not limited to, negligence), or otherwise for accessing or using the Services or engaging the services of or purchasing product(s) of a third party through or after accessing the Services.
These limitations do not purport to limit liability that cannot be excluded under the law in the jurisdiction of this Agreement.
The Services may contain links to other websites and services which are developed, sponsored and/or maintained by third parties. Laundry Doctor does not review, monitor, operate or control any such third party website/services accessible through these links, and is not responsible for the content available on or through such third party websites/services. By providing access to the linked websites/services, Laundry Doctor is not recommending or endorsing the products or services provided by the sponsor or owner of those websites/services. Laundry Doctor makes no guarantees, representations or warranties as to, and shall have no liability for, any electronic content delivered by any third party, including, without limitation, the accuracy or subject matter of any electronic content, or the use of any personal information you provide to any such website/services. You acknowledge and agree that use of such links is entirely at your own risk. Laundry Doctor reserves the right to discontinue links to any other website at any time and for any reason.
You agree to indemnify and hold Laundry Doctor and its officers, directors, employees, 3rd party partners and agents, harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services; (ii) your breach or violation of any of this Agreement; (iii) Laundry Doctor’s use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Contractors.
You acknowledge and agree that your access to and use of the Services is subject to all applicable international, federal, state and local laws and regulations. The terms, conditions and policies contained in this Agreement shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to any principles of conflicts of law, and all claims, disputes or disagreements which may arise out of the interpretation, performance or in any way relating to your use of the Services, shall be submitted exclusively to the jurisdiction of the State or federal courts located in Hennepin County and the State of Minnesota. You acknowledge and agree that you will irrevocably consent and submit to the exclusive personal jurisdiction of those courts for the purpose of litigating any such action; and you will irrevocably waive any jurisdictional, venue or inconvenient forum objections to such court. Any waiver by Laundry Doctor of any provision of this Agreement must be in writing.
Laundry Doctor may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent by first class mail or pre-paid post to your address in your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to Laundry Doctor, with such notice deemed given when received by Laundry Doctor, at any time by first class mail or pre-paid post to 662 Selby Avenue, St. Paul, MN 55104.
You may not assign these Terms without Laundry Doctor’s prior written approval. Laundry Doctor may assign this Agreement without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Laundry Doctor’s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, Laundry Doctor or any Third Party Contractor as a result of this Agreement or use of the Services. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Our failure to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by The Laundry Doctor in writing.
The Laundry Doctor respects the intellectual property of others, and we ask all of our users to do the same. If you believe that your copyrighted work has been copied and is accessible on the Services or Website through which our services may be accessed in a way that constitutes copyright infringement, please provide Laundry Doctor’s Copyright Agent with the following information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. 512:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyright work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that Service;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, e.g., the specific web page address on the Sites;
- Information reasonably sufficient to permit us to contact the complaining party;
- A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
For copyright inquiries under the Digital Millennium Copyright Act, please contact email@example.com.